MIRAI Limited Registration number 100074 is committed to protecting your privacy and ensuring you have a positive experience when using the services we provide, which we generally refer to as Mirai Flights or Mirai services.
This policy explains how we handle data, including what we collect and how we obtain it, how we use it, when and if we disclose it, and some of your options for managing your data with Mirai with regard to:
This Privacy Policy explains how personal data is processed by MIRAI Limited Registration number 100074, a company incorporated in Malta and having its registered office at Avenue 77, Block E, Level 2, Commerce Street, Zone 3, Central Business District, Birkirkara, Malta. The words “we”, “our”, “us”, refer to MIRAI Limited. Our representative in the British Economic Area is Mirai Flights UK, 79 Essex road London United Kingdom N1 2SF. You may contact it by [email protected]. Our Data Protection Officer is Evgeny Chuprov. You may contact him by [email protected].
You can contact us:
| Purpose of Processing | Data Subjects: Categories of Data | Storage Period | Legal Basis |
|---|---|---|---|
| to proceed your orders | Our website visitors, and service users: phone number, location data, order data (flight date, flight time, quantity of passengers, luggage, flight price, jet type), payment details (cardholder name, expiration date, card number) | 5 years after the termination of a contract | processing is necessary in order to take steps at your request prior to entering into a contract We will not be able to provide you with our service if you fail to provide the data |
| to create an account for you | Our service users: phone number | until the termination of a contract or until the deletion of account whichever happened earlier, and within the terms specified by law | |
| to provide you with the opportunity to edit your account | Our service users: name, surname, email- address, photo (avatar), your balance, your payment data (payment system, bank name, card number, expiration date, CVC code) | until the termination of a contract or until the deletion of account whichever happened earlier, and within the terms specified by law | processing is necessary for the performance of a contract to which you are party We will not be able to provide you with our service if you fail to provide the data |
| to provide the passengers that you add with our services | Passengers name, surname, date of birth, document details (type, serial number, date of issue, expiration date, issuing country), flight details (flight date, flight time, luggage, flight price, jet type, food preferences) | until the termination of a contract or until the deletion of data concerning the passengers by service users whichever happened earlier, and within the terms specified by law | |
| to support you with various help queries received from you | Our website visitors and service users: Name, phone number, email- address, troubleshooting and support data (content of a message including files attached) | until the termination of a contract if it is concluded and within the terms necessary to resolve the problem | our legitimate interests to improve the quality of our service |
| to keep you up to date on the latest service announcements, software updates, upgrades, system enhancements, special offers, and other information | Our service users: phone number, email address, device information | until the termination of a contract and within the terms specified by law or until the customer unsubscribe from mailing list and (or) disables push notifications whichever happened first | processing is necessary for the performance of a contract to which you are party We will not be able to provide you with our service if you fail to provide the data |
| to send you direct email marketing communications about our service | Our website visitors and service users: name, email address | until you unsubscribe from our mailing list, until the end of campaign, or until the purpose of processing personal data is achieved whichever happened earlier | your consent to receive our newsletter You may withdraw your consent at any time by clicking the “unsubscribe” link in the email communications we send to you |
| to better understand your preferences, to help you navigate our website, to personalize and provide a more convenient experience to you, to analyze which pages you visit, and to measure advertising and promotional effectiveness | Our website visitors: IP- address, GEO (country or town), OS type and version, browser type and version, type of device and its display resolution, traffic source for the visitor, OS and browser language, which buttons are being clicked and what pages are being opened | 14 months or until you withdraw your consent whichever happened earlier | your consent to store cookies in your browser You may withdraw your consent at any time by changing the settings of your web browser. |
We have partnered with a number of authorized service providers, whose services and solutions complement, facilitate and enhance our own guarantees under written data processing agreements to ensure that the requirements of the GDPR will be met and the rights of data subjects are protected.
Should we transfer your data to third countries in the absence of an adequacy decisions regarding such countries (Kazakhstan, Russia, the USA), we also conclude the EU Standard Contractual Clauses with such recipients.
We share your data with the following recipients:
| Data Recipients, their Location and the Link to Privacy Policy / Website if applicable | Purpose of Transfer |
|---|---|
| Affiliated companies (Cyprus, Kazakhstan, Malta, Russia, the UK), website | Service Providers |
| Airlines | Transportation Service Provider |
| Webim.ru LLC (Russia), Privacy Policy | Service Desk Provider |
| DigitalOcean, LLC (the USA), Privacy Policy | Hosting Provider |
| Ecommpay Limited (the UK), Privacy Policy | Payment Service Provider |
| Mixpanel, Inc. (the USA), Privacy Policy | Product Analytics Service Provider |
| Twilio Inc. (the USA), Privacy Policy | Messaging Service Provider |
| Severo-Zapadnaya Kompaniya “Infosvyaz” d/b/a Stream Telecom, Privacy Policy | |
| Google LLC (the USA), Privacy Policy | Web Analytics Service Provider (Google Analytics, Google Tag Manager) |
| Yandex LLC (Russia), Privacy Policy | Web Analytics Service Provider (Yandex Metrica) |
We do not make any automated decisions about you that would result in legal or other similarly significant effects on you.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and thirdparty advertisers.
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
You are able to withdraw the consent to store cookies by changing the settings of your web browser.
You may see the cookie management instructions published by the browsers vendors at Google Chrome, Safari ( Desktop, Mobile), Firefox, Internet Explorer respectively.
We use the following cookies and tracking technologies, including cookies from our partners and service providers:
| Name | Provider | Duration | Category | Description |
|---|---|---|---|---|
| app_lang | https:\mirai.flights | Persistent | Unclassified | |
| country_code | ||||
| WEBIM_ENABLE | ||||
Your rights under the GDPR are:
Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
We regularly update this Policy in case there are significant changes in the way we process your personal data.
You will receive a notification prior to such significant changes become effective by email if you provided us with your email address or by pop-up notice on our website.